Refund Policy

Finjo ("we", "our", "us") operates a subscription-based SaaS platform for recruitment intelligence and lead generation. This Refund Policy describes the conditions under which refunds are issued for payments made on leads.finjo.io.

Finjo offers monthly and annual subscription plans. All subscription fees are charged in advance at the beginning of each billing cycle. By subscribing, you authorise Finjo to charge the applicable fee to your selected payment method on a recurring basis.

A refund may be requested under the following conditions:

• The request is raised within 7 days of the initial subscription payment.
• The account has not been used to access, export, or act on any lead data during the subscription period.
• The request is submitted in writing to admin@finjo.io with the registered email address and transaction reference.

Refunds are not available for:

• Renewal charges once the new billing cycle has commenced.
• Accounts where lead data, enrichment credits, or platform features have been accessed or consumed.
• Add-on purchases such as BD Credits or enrichment top-ups.
• Requests made after 7 days of the payment date.
• Downgrades or plan changes mid-cycle.

To request a refund:

• Email admin@finjo.io with subject line: Refund Request — [your registered email]
• Include your transaction ID or Razorpay payment reference.
• State the reason for the refund request.

We will review your request and respond within 5 business days. Approved refunds are processed within 7–10 business days and credited to the original payment method.

If a payment is debited but subscription access is not activated due to a technical failure on our part, we will either activate your subscription within 24 hours or issue a full refund — whichever you prefer. Please write to admin@finjo.io with your payment reference.

If you believe a charge is incorrect or unauthorised, contact us at admin@finjo.io before initiating a chargeback. We aim to resolve all billing disputes within 7 business days.

This policy is governed by the laws of India. Disputes shall be resolved in the courts of Pune, Maharashtra.

Email: admin@finjo.io

Address: E2/7, Liberty Soc. North Main Road, Koregaon Park, Pune 411001, Maharashtra, India.